How the content of demands shapes government responsiveness: Excerpts from a Discussion

By on June 3rd 2022

This post features highlights from the 146th talk in the series of CPR-CSH Urban Workshops, where
Tanu Kumar, a postdoctoral researcher at William and Mary, talks about the nature of formal complaints lodged by citizens against bureaucrats, and how the content of these demands shape government responsiveness. The discussion delves into her research looking at theory and evidence from Mumbai, which distinguishes between complaints demanding the reallocation of resources between citizens and those that simply require some level of state capacity to address.

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