In keeping with its mandate to improve the quality of life of residents of JJ clusters, DUSIB constructed an Economically Weaker Section (EWS) Housing Society in Baprola Phase 2, approximately 25km from central Delhi. However, in less than five years from completion and relocation of allottees, issues of seepage, cracks in walls, peeling of bricks, overflowing drains have been reported by residents, including to DUSIB. The emergence and wide prevalence of these issues in such a short duration necessitated the need for a comprehensive assessment of the design, construction quality, and grievance redressal mechanism in this context.